Troubleshooting

Solve it yourself in a few steps. Quick fixes for common issues.

Why have my chats or drafts disappeared?Find missing chats, lost drafts and deleted projects, and learn how to prevent it next time.
Noxtua isn't responding – what should I do now?Quick fixes and step-by-step solutions when Noxtua stops answering, gets stuck or shows an error.
Why aren't my changes showing up in the Editor?Fix missing edits in the Editor: unsaved changes, read-only view, pending suggestions, failed saves and more.
I can't see the sources in Noxtua, or they don't match the answerWhat to do when an answer's citations are missing, won't open, or don't support the answer.
Why did my upload fail, or why is it stuck uploading?How to read upload errors in Noxtua, fix the most common causes, and prevent failed or stuck uploads.
Why doesn't my export work, or why does my Word file look wrong?What to do when a chat or document export fails, the file can't be found, or the Word file doesn't look as expected.